Monday, December 14, 2009

Work Hazzard.

One of my favorite parts of my JetBlue training class when I first got my job was when security came in and talked to us about why airports have certain rules and what terrorists have tried to do in the past. I know this sounds crazy but honestly I was appalled by how people would try to blow sometime up, or how they would try to smuggle prohibited items onto the aircraft. All I could think is that there are some CRAZY people in this world.

In part of that training they handed out yellow cards to everyone that had a list of questions on it. Questions like Where is it right now? What does it look like? Did you place it? and my favorite What will cause it to explode? This is a Bomb threat card that is intended to be placed by every computer in case of someone calling in a bomb threat. I got the card and neatly tucked it into my desk and thought "OH I am never going to need this."

Well yesterday when I actually received a bomb threat at work the last thing I was thinking about is that crazy yellow card.

It was my last call of the day and I answer with me same "Thank you for calling JetBlue. This is Shannon how can I help you today?" and the person on the other end of the phone started telling me about JetBlue flight #___ going from ___ to ___ today will have a bomb on it. (I will not put the flight info in here just to be safe but she did say very specific which flight.) Then she repeated it again. My tired little brain was trying to process what she just said "did I really just hear what I thought I heard?" Crap! That is exactly what I heard. I started to say something but she mumbled something to me really fast then hung up. The phone call was exactly 19 seconds long.

I panicked.

I reported it like I was supposed to. Then shut down my computer and went upstairs totally shaken. I figured that most likely it was a hoax, or someone that was really mad, but I kept thinking what if it wasn't? Well, I did what I was supposed to do and that was that.

Or so I thought.

A little while later I got a call from Security saying that they had reviewed the phone call and they are taking it very seriously. (they have to even if it is a hoax) She asked if I was ok. I told her I was shaken, but I was alright. Then she said (as a joke I might add) "how does it feel to have been called a nasty name by a terrorist?" WHAT??? I must have missed that. She said that at the end when she was mumbling something she called me a nasty name. I had no idea I was still trying process what had happened. Kind of funny if you ask me though.

I was a little nervous all day. I kept checking on the flight to see if it was ok. I knew my nerves weren't going to calm down until it landed safely. It looked fine all day right up until it was supposed to depart then it was delayed. It got a little bit more delayed while in the air, but it did arrive safely.

And I was able to go to sleep sound knowing I foiled a terrorist plan.....ok maybe not.


Glamazon said...

So scary! I remember that yellow card-I never did have to use it. (I worked res for a few months, and then TrueBlue for about two years.) I'm glad everything worked out okay!

Wendy said...

Thank goodness it landed safely!!!! That's so crazy!!!!!

You're a superhero ;)

Amy said...

Super hero Shannon to the rescue!!!


The Piquant Storyteller said...

Wow! This sure is a crazy world. Way to keep your head on straight!

IpsonFamilyBlog said...

All I can say is WOW!!!!

Hallie said...

Wow! Now that's a tough day at work! So....what was the name?!? :)

Lora said...

wow... thats crazy :(

phonelady said...

yeah really HOLY CRAP is right . I cannot believe someone would have the cohonees to call in a bomb threat to an airline these days !!! Good for you that you kept calm . I think I would have been a little like bruce willis on this one and said oh your ordering a pizza please call 1 800 holy bomb batman !! Just kidding .